Strategic Plan

RECRUITMENT AND ORGANISING

To support our growth strategy, the FSU will focus on membership recruitment and organising. This requires involving members centrally in the union. Key to this is having a better understanding of our members’ needs and responding appropriately. We will achieve this through a sustained programme of listening and collaboration, research and analysis, new proposition development, and better use of technology. We will also encourage and facilitate member participation in the resolution of workplace issues.

DIVERSITY AND IMPACT

The strategy explores how the FSU can appeal to a new generation of workers and develop a wider perspective to attract increasingly diverse members.

It will entail an expansion and broadening of campaigning issues beyond those traditionally covered by the FSU to ensure that we capture and react to the challenges of our members in work and society.

CONSUMER AND STAKEHOLDER ENGAGEMENT

Throughout the strategy development process, stakeholders have been integral to our approach. We have taken their insights to heart. We are proud to announce that the FSU will have a more significant and impactful role in the financial services industry in the future. We will engage with consumers on key areas of mutual interest and act as an advocate for the consumer. We are committed to enabling a sustainable, ethical financial services sector, supporting our members’ career aspirations, and growing our union.

In the rapidly evolving landscape of the financial services industry, the FSU’s relevance is more critical than ever. We are confident this strategy will enable us to deliver significant, tangible impact in the years to come. This will showcase our organisation’s value and enhance our members’ experience. Our strategic plan is a roadmap to a changing landscape. It reflects our ambition to evolve to the needs of our members and the sector over the next 100 years. We encourage you to join us on our journey.

John O’Connell, General Secretary.

Our purpose is to support, enable and empower members to achieve their career ambitions while leading the development of a sustainable, ethical financial services sector.

Our ambition is to be a progressive and innovative trade union, recognised for supporting, representing, and enabling members.

Our vision is of an FSU that is at the heart of the financial services community. Through our deep understanding, insights and focus on the changing world of financial services and our members’ needs, we enable progress that benefits consumers, the sector, and the economy.

STRATEGIC PILLARS

STRATEGIC PILLAR 1		MEMBER GROWTH -  The FSU will invest in growing its membership base through a focus on recruiting new members and retaining existing ones.
STRATEGIC PILLAR 2		MEMBER EXPERIENCE - The FSU will provide members with an excellent member experience. Members will be advocates for the FSU, recruiting other members.
STRATEGIC PILLAR 3		REPUTATION AND BRAND - The FSU will be a trusted voice for its members and a leader in the development of sustainable and ethical Financial Services.
STRATEGIC PILLAR 4		ORGANISATION DESIGN AND MODEL - The FSU will successfully implement its strategy, and function as an effective, fit-for-purpose, 21st century trade union.